# Purchase (restore) issues on Google Play
The whole purchase process happens in Google Play, the app developer has zero control over it, all these solutions are based on experience.
# Multi-account issue
If you are logged into multiple accounts, Play Store may use the wrong account. This is not controlled by the app developer. Usually use the account at the time of purchase to reinstall should solve the problem.
# Using spoof softwares
Spoof softwares like "L**** Patcher" will hijack the connection between the app and the Play Store, which will finally result in error.
# Code 7
The purchase record is stored in Play Store's cache. Code 7 means the record is missing.
Usually, clearing the cache of the Play Store should solve the problem.
# Code 3
The region of current Google account does not support purchase. Please refer to Google's help page (opens new window).
Search how to confirm (change) the region by yourself. Remember, the region is NOT related to your network environment.
# Code 6
Purchase is an interaction process between the app and Play Store. Many custom systems enable some restrictions by default, so that this process is blocked. For example, on MIUI, it's required to allow "Display interface in the background" permission for the Play Store.